Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Plug into the Hub. QuickStart, set up and connections. It feels like I need to just obtain a connector to enable the two to fit. on 15-02-2022 10:03. Post up some photos of your wall socket and its cable ends and Hub socket. The cable could be hidden within, or behind,. Hi there. No Wall Socket For Self Install Virgin Media Community 4594311. 32K. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. We have the quickstart pack but sadly cannot get broadband set up and working. 5. The a ppointment can be as soon as possible. 0 Kudos Share. I’ll call the 0800 number. We previously had Virgin Media installed here back in 2017 and at the t. Tudor. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Forum; Apps. 194. The cable could be hidden within, or behind, furniture. The box and cables may have been removed by the previous occupiers. 4 weeks ago. 03. 2 as the wire is already in. Quickstart is the quickest and easiest way to setup our services. Account - Mobile. To arrange this, I will just need to pop you over a private message to take a few more details. I have received my quick start-up kit. Posted in QuickStart, set up and connections. My Virgin Media App. Virgin Media Quickstart set up. . Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. From there it is going into the white distribution amplifier. Virgin Phone Switchover. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 4 weeks ago. you take control of your Virgin Media life. Networking and WiFi. Turn on and start the hub. The wall box may be branded with the logos of an old cable TV company (not VM). Stay safe online. indd 3 09/03/2016 12:48to your Virgin Media socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-installation and delivery team on 0800 052 1734. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. 0 Kudos Reply. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Networking and WiFi. Forum; Apps. Turn on and get connected. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Currently on hold to virgin but don't seem to be getting much joy. Up to speed. Thanks for your first post and welcome to our community. Had arranged self-install as per suggestion from VM. Re: My Flat doesn’t have wall socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. My previous sky microfilter attached here. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Virgin Phone Switchover. Push the red label end of the white cable, into the wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Rob. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hi , Thank you for getting back to me via private message. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. QuickStart, set up and connections. No Virgin Media Wall Socket on 13-04-2022 14:47. Do please follow the helpful advice offered by , and keep us updated. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. We have a virgin media wall socket with an ethernet port in the. We can understand this is not ideal as a new customer and we want to best help. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. For into also image of the. I am hoping a membe. There are 10 types of people: those. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Virgin Media;. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Manage Your Account. i opted for the self install, however on inspection we - 5180915. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 4. I received the self install pack but can't install it we need an engineer visit. Tech Chatter. I found some other soket but I don'. 0 Kudos. Options. Account - Mobile. Hello sophieboulter1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Account - Cable. Look for an omnibox on the outside of your property and try and trace the cable. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. The internal wall boxes are mostly oblong. . £8p/m extra or included with Gig1 or Volt. We can assist further publicly for now with your Wi-Fi issues. Everything you need is posted to you. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. What to expect with broadband. Speed That is a rooftop aerial outlet for Freeview TV. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Some properties do not have a wall socket, only a cable. Explain what needs to be done and book an engineer visit. Most QuickStart. Pop the power cable into a nearby plug socket, and turn it on. The cable could be hidden within, or behind, furniture. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. We're here to help. We would like to show you a description here but the site won’t allow us. 2 hours ago. Post a few pictures of what you have. -. Chatter and natter. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. by eddie778 • Just joined. Networking and WiFi. I make the order with Quick Install, but I don’t have any wall socket in my house. Have I helped? Click Mark as Helpful Answer or use Kudos to say. 😞 There are cases where we'd need to convert a self-install to a. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Switch on your TV, then using your own TV remote press the Input, AV or Source button. There is one Ethernet connection point and socket with a circle on the wall. We would like to show you a description here but the site won’t allow us. Here is the cable on my wall if that helps - 5424753. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Networking and WiFi. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The cable could be hidden within, or behind, furniture. Virgin Phone Switchover. Checked every room in the new house but there were none. Installation Guide. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Go to solution. . SpeedQuickStart, set up and connections. I just have a short coaxial cable on my wall, and it has a male end. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Virgin Media; My Virgin Media; Shop;. QuickStart, set up and connections. Sometimes there is no wall box, just a trailing cable. Community Natter. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. You may need to use the. Mobile Your Account. If you have been given a Quickstart pack,. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Plug the cables into the hub. on 30-09-2022 14:24. 195. This so calle. On the day of activation, connect your new router to the master phone socket. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Virgin Media; My Virgin Media; Shop; Help;. Browse Virgin Media Virgin Media Community. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Next, connect the power cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. Tuning in In response to. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 1 Mar 2016. For personal details, m y account is a business account but the router is used in a student household. Sometimes there is no wall box, just a trailing cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Re: No Virgin Media wall socket internally. 1. All the wall. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Hello, my isolator cable does not fit into the virgin media wall socket. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. All the wall sockets I can see are for BT. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Thing is, I've been to the house, Virgin haven't, and I am 99. When you see. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help;. Security matters. My Virgin Media App. connector cable from the wall socket, as we’ll be re-using that later. . You can see in the pictures it loo ks like it has been redirected to - 5347741. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Manage Your Account. 1) remove the attenuator from the existing cable, plug it into back of hub. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. . Basically opened it, removed the connector and put there wire through the wall. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Ordered VM broadband and was recommended by the website to select the self quick install option. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. See where this Helpful Answer was posted. My Virgin Media App. Switched On Families. There must have been a previous installation or you would not have been offered a self install. But I have no Virgin Media Wall socket in my room. The socket you need will be marked with the Virgin Media logo. Dave. Virgin let me select the self set up kit. Freeview/Freesat HD,. But I have no Virgin Media Wall socket in my house. Hi. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Connect the cable adaptor to the black banded end of the 3m isolator cable. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi Virgin Media Team, Hope you are well. Options. I am going to cancel. Networking and WiFi. Manage Your Account. Some older sockets may have NTL or Telewest written on them. Post up some clear photos of the sockets, cables etc. Networking and WiFi. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . on 27-01-2023 17:22. 3K subscribers in the VirginMedia community. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. Just. Perfect for when you can’t all decide on what to watch. on 03-08-2020 18:05. Hi I have the same problem. Unlike Virgin Media, BT’s self-installation process is free of charge. Occasionally only a very short stub of wire is left behind often hidden within. Vonage 2nd line. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Forum; Apps. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Manage Your Account. But I have no Virgin Media Wall socket in my house. These enter my house via an air brick/vent very close to. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Try the automated service status number 0800 561 0061 to check for any faults in your area. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Would I be able. It could be any of the 4 screw terminals in the first picture. cable from wall. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. We can see that you've spoke to the team and got a technician visit booked in. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. 05-12-2022 17:10 - edited 05-12-2022 17:10. Broadband wifi self install wall socket. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Self install on 13-06-2022 17:14. Plug the cables into the Hub. I am afraid the delivery slot with the courier is only available for all day. I highly doubt my landlord will allow a virgin coax input to be installed. Explain what needs to be done and book an engineer visit. I am a new customer, trying to self install and hitting various issues. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. However, we couldn’t locate the wall socket in our place. Sometimes there is no wall box, just a trailing cable. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. on 27-10-2022 09:24. The wall socket has a thick plug bit. QuickStart, set up and connections. Options. These are the two boxes I can find in the house. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Please remember, there’s always a £35 activation fee for our services. Below is why. Home Phone. 9% confident there is no Virgin Media socket installed. The hub got delivered on time as promised. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Get more from your Virgin Media setup. Package arrive today and realized I don't have a VM wall socket to. Finally, they'll complete the setup to make sure it's all working. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. I'm a Very Insightful Person, I'm here to share knowledge. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. If an engineer is offered - accept that. I have signed up as a new user for Virgin Fibre. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Next, connect the power cable. Virgin Media; My Virgin Media; Shop;. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Tudor. Manage Your Account. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. £30 an appointment – If you can get QuickStart but choose not to. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Go to solution. Should I cancel and request an engineer to install. I just got Virgin Media kit and read all information carefully and checked - 5200805. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. in Networking and WiFi Sunday; No Virgin Media Wall socket . Phone. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. Ordered VM broadband and was recommended by the website to select the self quick install option. Account - Mobile. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. You need a small spanner to remove this. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 4 weeks ago. Community Natter. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Networking and WiFi. QuickStart, set up and connections. At least 30Mbps download speeds in every room or £100 one-off credit. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Plug into the wall socket. I am trying to set up our wifi. There are multiple different branded wall boxes inside our flat but none. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Tudor. My Virgin Media App. Options. The one thats on the bottom is the one you need for Virgin. 2. Stay safe online. Stream from Virgin Media. Image below of the Virgin Media PSU Plug that connects to the coax. Available with M50 broadband or faster. Should I cancel and request an engineer to install. Networking and WiFi. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Everything you need is posted to you. . Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. They will re-wire to your requirements. -. We would like to show you a description here but the site won’t allow us. Security matters. If you in a property that's recently been added to Virgin Media's network we have another video th. Networking and WiFi. If I. Security matters. I've had a look at things from our side and can see you've been able to contact us regarding this. Get the Hub ready by connecting the wires. Options. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Joining in. Browse Virgin Media Virgin Media Community. Let us know how the appointment goes.